Too many alerts to review
High notification volumes overwhelm severity assessment, initial investigation, and stakeholder communication.
Reliable SASE Operations After Deployment
We centralize Netskope and Zscaler monitoring, policy changes, incident response, and inquiries. Our multilingual team supports Japan, China, and ASEAN with stable daily operations and continuous improvement.
Netskope・ZscalerProduct operations support
24/7 SupportMonitoring and initial incident response
10 languagesSupport for domestic and overseas users
One TeamCoordination from deployment to operations
COMMON CHALLENGES
Do you face these challenges when operating SASE after deployment?
Policy changes depend on individuals
Change reasons and impacts are not documented clearly, raising concerns about complex settings and unintended effects.
Troubleshooting takes too long
Uncertainty about whether SASE, connectivity, endpoints, or identity is the cause delays recovery.
Ongoing support for overseas offices is difficult
Language and time zone barriers prevent headquarters from handling all checks and guidance for local users.
Service Scope
Unify SASE operations from monitoring to improvement.
We combine the operational tasks you need according to your team structure and licensed capabilities.
Alert monitoring and triage
Assess severity, perform initial investigation, confirm impacts, and escalate.
Policy and configuration changes
Follow controlled procedures from request, impact assessment, and approval through configuration and result verification.
Incident response and vendor coordination
Perform initial troubleshooting, identify workarounds, contact product vendors, and track progress.
Administrator and user inquiries
Handle questions about connection issues, blocking reasons, clients, and usage.
Logs and periodic reports
Regularly provide visibility into alerts, incidents, changes, inquiries, and usage trends.
Ongoing improvement
Recommend policy cleanup, exception reduction, and procedural improvements based on operational results.
SERVICE DELIVERY
A safe handover and clear SASE operations.
We design operational handover, daily support, reporting, and improvement as one process.
Current-state review
Review configurations, contracts, policies, operational history, outstanding issues, and stakeholders.
Operations design and handover
Define roles, scope, priorities, communication channels, response hours, and procedures.
Daily operations
Receive monitoring events, incidents, changes, and inquiries, and manage them from troubleshooting to completion.
Regular reviews and improvement
Share results, trends, risks, and outstanding issues, and agree on improvement actions.
Single Point of ContactIntake, troubleshooting, and progress management
Customer
Determine business requirements and priorities, approve changes, and establish internal rules
Advange operations team
Monitor and perform initial investigation, change settings and verify results, coordinate with vendors, report, and improve
WHY ADVANGE
Expertise in products, networks, and operations.
Troubleshooting across the network
Identify causes across SASE products, connectivity, DNS, Firewall, identity, and endpoints.
The same team supports overseas offices
Support centered on Japan, China, and ASEAN, accounting for languages, time zones, and site conditions.
Continuity from deployment to operations
Carry forward design intent, test results, issues, and procedures to support stable operations and improvement.
CCIENetwork technology expertise
ISOQuality and service management
10 languagesGlobal support
24 / 365Monitoring and incident response
FAQ About SASE Operations Support
Answers to common questions about monitoring arrangements, support scope, operational handover, and support for overseas offices.
Yes. We support operations for Netskope and Zscaler policies, alerts, logs, clients, site connectivity, and more.
Yes. We support alert monitoring and initial incident response 24 hours a day, 365 days a year. Specific monitoring targets and response conditions are defined according to your contract.
Yes. We review existing configurations, contracts, policies, operational history, and outstanding issues, and support operations design and handover.
Yes. We follow controlled procedures from requests and impact assessment through approval, configuration, and result verification.
Yes. Our 6-language support team helps local users with confirmation and guidance, primarily in Japan, China, and ASEAN.
Start with Your Current Operational Challenges.
Let's Talk.
From operations assessments and handover to monitoring and policy changes.
We will define the support you need based on your current organization.