Change requests accumulate
Small requests, such as adding fields or changing approval paths, are often deferred.
Keep Your ITSM Running and Improving
We manage live ServiceNow and ServiceDesk Plus environments, covering configuration changes, CMDB maintenance, integrations, upgrades, and continuous improvement.
ServiceNowOngoing support for active environments
ServiceDesk PlusConfiguration, problem, and change management
10 languagesSupport for overseas locations
24 / 365Coordination with the operations team
COMMON CHALLENGES
4 perspectives for addressing your challenges
Are your ITSM operations keeping pace with changes after implementation? Turn ITSM from a deployed system into an operational foundation that adapts to business changes.
The CMDB drifts from reality
Outdated configuration information is no longer used for investigations or impact analysis.
Upgrades are postponed
Without a team to assess impacts and perform validation, version upgrades are delayed.
Administration depends on individuals
Only a few people understand the settings and customizations, creating operational risk.
SERVICE SCOPE
From daily changes to improvement recommendations.
We work with your current products and configurations, taking over the required tasks in stages.
Forms and workflows
Add or change input fields, request categories, approval paths, and notification conditions.
Configuration information
Review CIs, attributes, and dependencies to keep information current.
Version upgrades
Manage impact assessment, testing, corrections, production deployment, and rollback.
System integrations
Maintain connections with monitoring, identity, HR, asset management, email, and APIs.
User and access management
Manage requests and implementation for users, groups, roles, and permissions.
Reporting and ongoing improvement
Provide visibility into SLAs and backlogs, and improve workflows, automation, and operating rules.
SERVICE DELIVERY
Standardize intake, production deployment, and ongoing improvement
Handle daily changes and periodic upgrades safely through the same controlled process.
Current-state review and operations design
Review configurations, customizations, integrations, and outstanding requests, then define roles and rules.
Requirements and impact analysis
Clarify requests and assess their impact on existing settings, permissions, and integrations.
Configuration, testing, and deployment
Make changes in a test environment and deploy to production after approval. Record results and history.
Regular reviews and improvement
Share results, SLAs, backlogs, and inquiry trends to guide further improvement.
Change Request WorkflowUnified management from intake to improvement
Customer
Define business requirements and priorities, approve changes and production deployment, and coordinate internally with user departments
ITSM operations team
Clarify requirements, analyze impacts, configure, test, deploy to production, update documentation, report, and recommend improvements
WHY ADVANGE
We understand both administrators and the people who use the systems.
Practical service desk experience
Design processes that both users and operations staff can adopt comfortably.
Support across connected areas
Support operations that connect ITSM with monitoring, identity, assets, and networks.
Global and multilingual support
Help coordinate with users, administrators, and local staff in Japan, China, and ASEAN.
ISO 20000-1IT service management
10 languagesMultilingual communication
24 / 365Integration with operations services
One TeamOngoing support from design to operations
FAQ
Answers to common questions about ITSM tool implementation and operational improvement support.
We support existing ITSM environments, including ServiceNow and ServiceDesk Plus.
Yes. You can start with the scope you need, such as change handling or CMDB maintenance.
Yes. We can adjust input fields, approval paths, notification conditions, and more.
Yes. We support impact assessment, testing, and production deployment.
Yes. We analyze SLAs and backlogs to continuously improve operations.
Are Change Requests
Piling Up?
Tell us about your current products, operations organization, and outstanding requests. We will define the support you need, even if it covers only part of your operations.