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contact@advangegroup.comContact Us

End-to-End IT Services
Across Asia Pacific

By Business Type
Large Manufacturing EnterprisesManaged IT Services for ManufacturingSmall & Medium BusinessesDeskMate Secure for Microsoft 365
By IT Priority
Cloud Cost OptimizationFinOps for AWS & AzureMicrosoft 365 License OptimizationIdentify and Reclaim Unused LicensesVMware Cloud MigrationAssessment, Migration & Ongoing SupportIT Incident Root Cause AnalysisInvestigate Causes and Reduce Recurrence
Managed Platform Support
SASE Operations SupportNetskope & ZscalerITSM Operations SupportServiceNow & ServiceDesk PlusEndpoint Security & ManagementDefender for Endpoint, CrowdStrike & TaniumSOC Security Operations24/7 Monitoring & Initial Response
We also provide detailed pages for each product.View the solution list →

Keep Your IT Reliable as Your Business Evolves Across Asia Pacific.

About Us: Who We Are, Our Values &Asia-Pacific Footprint

One EUC service model.Consistent support across APAC.

Advange's standardized end-user computing and IT support services address multilingual requirements, high operating costs, and inconsistent service quality across regional locations.

Consult an expert
Multilingual supportEnglish, Chinese, Japanese, and more
Remote + on-site supportAcross key APAC markets
2,000+ SOPs & knowledge articlesSupporting faster resolution
Continuous improvementFewer repeat incidents

Challenges

Fragmented End-User Support Slows Employeesand Increases the Burden on IT

When service channels, devices, accounts, and on-site support are managed separately, issues take longer to resolve, and internal IT teams spend too much time coordinating vendors and processes.

01

Multiple support channels

Employees must determine which team or vendor to contact, delaying resolution.

02

Limited device visibility

PCs, mobile devices, peripherals, and configurations are tracked across disconnected systems.

03

Inconsistent support quality

Knowledge remains with individuals, creating uneven answers and resolution times.

04

Reactive operations

Repeated incidents consume resources, leaving little time for analysis, automation, or improvement.

Service scope

Cross-domain management of the IT environment your users rely on.

Our end-user computing services bring user support, identity, endpoints, workplace applications, connectivity, and IT assets into one coordinated service scope.

01/SUPPORT

IT Service Desk

24/7 multilingual support across Asia Pacific, enabled by ITIL-aligned processes, AI-assisted triage, RPA, and self-service channels.

02/ONSITE

On-site desktop support

On-site service coverage across major APAC markets, supported by an extensive regional partner network and remote guidance from senior engineers.

03/ASSET

IT asset management

End-to-end IT asset lifecycle management—from procurement and deployment to inventory, recovery, data erasure, and retirement—integrated with on-site support.

04/DELIVERY

Regional delivery centers

Service delivery through four regional delivery centers in Tokyo, Japan; Dalian/Shanghai, China; Johor Bahru, Malaysia; and Casablanca, Morocco, providing reliable, scalable, and multilingual support across Asia Pacific and beyond.

05/TALENT

Multilingual talent pool

400+ active engineers and 5,000 pre-qualified candidates, with English, Japanese, Korean, and Chinese support capabilities.

06/PLATFORM

Network and service tools

A resilient service platform featuring dual-line connectivity, dedicated networks, VPN access, ticketing, monitoring, knowledge management, asset management, and AI service tools.

Delivery model

Omnichannel IT Service Desk

We deliver an enhanced omnichannel support experience for office, field, and VIP staff through an ITMS platform, ITIL 4–aligned processes, continuous improvement, and end-to-end incident and request coordination.

LAYER 01

Zero touch (Level 0)

AI bots, text- and voice-enabled LLMs, and automated messaging provide instant self-service support through email and chat.

LAYER 02

Fix fast (Level 1)

Requests are routed to the right agent to maximize first-contact resolution, accelerate escalation, and continuously improve service processes and KPIs.

LAYER 03

Fix more (Level 1.5)

Specialist agents resolve complex and long-running tickets while shifting appropriate work from other support groups to improve first-line resolution.

LAYER 04

Deep dive & prevent recurrence

Proactive analytics, problem management, global tools, and AI/ML help reduce ticket volume and MTTR, address chronic issues, and prevent recurrence.

Delivery coverage across ASEAN, Japan, and China
Multilingual support in English, Japanese, Chinese, and other languages
24/7/365 operations available

On-site IT support & end-user computing

An on-site IT service room brings expert support closer to employees.

For large office locations, the Advange on-site IT service room complements the IT service desk with walk-in, appointment-based, and mobile on-site IT support. Employees receive hands-on assistance for devices, applications, and everyday end-user computing needs without relying solely on remote support.

01

Walk-in IT support

Employees can visit the service room for prompt assistance with issues requiring hands-on support.

02

Appointment-based assistance

Scheduled sessions support device setup, configuration, replacement, and tasks requiring dedicated time.

03

Mobile on-site support

Roving technicians assist employees across large office locations when visiting the service room is not practical.

04

Device repair and collection

Support includes laptop and smart device diagnostics, repairs, drop-off, collection, and replacement coordination.

05

Application and workplace support

Technicians handle application installation and configuration and provide essential workplace IT consumables.

06

Flexible service room design

A custom storefront-style service room can be created within a new or existing workspace to suit operational requirements.

On-site IT support extends the IT service desk into the workplace.Advange connects walk-in, appointment-based, and mobile support to provide a consistent end-user computing experience.

FAQ

FAQ about end-user computing operations.

What range of EUC services do you support?

Advange provides end-to-end or selected EUC services across Asia Pacific, including IT service desk, identity and access management, endpoint support, Microsoft 365, user connectivity, and IT asset management.

Can the IT service desk and onsite support be delivered as one integrated service?

Yes. We coordinate remote first-line support, device replacement, kitting, deployment, and onsite troubleshooting through a single service model.

What types of requests can the AI bot handle?

The AI bot handles routine requests such as FAQs, knowledge searches, inquiry intake, ticket creation, and status updates. Complex issues are routed to the appropriate support team.

Can you take over our existing IT asset management and Microsoft 365 operations?

Yes. We assess your current tools, processes, data, and responsibilities, then transition the agreed service scope in phases to maintain service continuity.

How do you manage SLAs and service quality?

Our Service Management Office (SMO) tracks SLA performance, escalations, knowledge quality, service reporting, and improvement actions across regional delivery teams.

Simplify EUC Across Asia Pacific.
Start Small and Scale When Ready.

Choose one service or consolidate your EUC operations under a regional delivery model.

Talk to an EUC Specialist
Free consultation and quote

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