Account and access changes take too long
Onboarding, offboarding, role changes, password resets, and permission requests often pass between several owners.
Manage Digital Workplace ServicesThrough a Single Service Desk
Advange provides digital workplace services across Microsoft 365, identity and access management, collaboration, endpoint management, and business applications. We coordinate user requests, configuration changes, incidents, and continual improvement across Asia Pacific.
Microsoft 365 coverageCoordinated support for core Microsoft 365 services
Single point of contactOne service desk for requests, changes, and incidents
Account & device operationsManaging identities, permissions, policies, and endpoints
Continual improvementUsing service data to resolve recurring issues
Challenges
Digital workplace operations are harder to manage when ownership is fragmented.
Microsoft 365 may be one platform, but accounts, devices, collaboration tools, and user support are often handled by different teams. The resulting handoffs slow requests, weaken control, and make improvement harder to sustain.
Settings and permissions are hard to track
Changes across Teams, SharePoint, Intune, and identity services may lack consistent approval and documentation.
Support ownership is fragmented
Users may contact different teams for accounts, devices, meetings, file sharing, and application issues.
Adoption stalls after deployment
Microsoft 365 may be available, but limited guidance and usage insight prevent teams from using it consistently.
Service scope
Support for the tools your teams use every day.
Choose the digital workplace services you need. Advange can manage a focused scope or coordinate the wider Microsoft 365 environment.
Access management
Manage user and group accounts, permissions, passwords, onboarding, and offboarding.
Communication
Support Teams meetings, calling, chat, policies, and day-to-day communication issues.
OneDrive
Manage access, sharing, storage, synchronization, and common user requests.
Intune & Autopilot
Manage device enrollment, configuration, compliance policies, app distribution, and update management.
Multi-platform collaboration
Coordinate support for approved platforms such as Google Workspace, Zoom, Webex, and Box.
Improvement
Track requests, recurring issues, changes, and improvement actions through regular service reviews.
Managed operations
Manage Requests, Changes and Recurring Issues Through One Process
We centralize daily Microsoft 365 operations so that every request is recorded, assigned, completed, and reviewed consistently.
Request & classification
Receive requests through a single service window and assign the correct priority and owner.
Configuration & change
Complete approved changes using documented procedures and maintain configuration records.
Monitoring & coordination
Track service status, recurring issues, vendor updates, and actions requiring escalation.
Reporting & improvement
Review service trends, unresolved issues, and improvement actions with the customer.
Single point of contactCentralize all Microsoft 365 requests and support enquiries
Operational documentationSettings, permissions, procedures, and change histories are continuously updated
Periodic reportsResponse status, usage trends, risks, and improvement items are shared
Service transition
Move digital workplace operations without disrupting daily work.
We review the current environment, confirm responsibilities, and transfer the agreed service scope in stages.
- 01
Current-state review
Review licenses, accounts, settings, support tools, and recurring requests.
- 02
Operations design
Define service scope, approval processes, service levels, and escalation routes.
- 03
Procedure preparation
Prepare administrative procedures, known-issue records, and contact lists.
- 04
Parallel operations
Validate workflows and responsibilities alongside the existing support team.
- 05
Full operations and improvement
Take responsibility for the agreed scope and begin regular reporting and service improvement.
FAQ
FAQ about Microsoft 365 operational support.
What Microsoft 365 services can Advange support?
We support account and access management, Teams, SharePoint, OneDrive, Microsoft 365 administration, user requests, and selected collaboration platforms.
Can you support our existing Microsoft 365 environment?
Yes. We review your current configuration, licenses, tools, and operating model before defining the service scope.
Can support include other collaboration tools?
Yes. The service can include approved platforms such as Google Workspace, Zoom, Webex, and Box.
Can Advange manage account and permission changes?
Yes. We can handle approved requests for account, group, and permission changes, as well as onboarding, offboarding, and password-related requests.
How is service quality managed?
Requests, changes, recurring issues, and improvement actions are tracked through documented procedures and regular service reviews.
Start with a review of
your digital workplace environment.
We will assess your Microsoft 365 services, account structure, support processes, and operational responsibilities, then recommend a practical service scope.
