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Across Asia Pacific

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Keep Your IT Reliable as Your Business Evolves Across Asia Pacific.

About Us: Who We Are, Our Values &Asia-Pacific Footprint

Consistent Network Operations Across Every Site

We deliver managed network services across multi-vendor environments, covering network design, monitoring, incident response, and continual improvement.

Discuss Your Network Needs
24/7 network monitoring and alert response
Operations across Asia Pacific, including Japan and China
Support in English, Japanese, and Chinese
Multi-vendor network operations

Challenges

The more sites, carriers, and vendors you have across regions, the more complex network operations become.

Network structures, operating procedures, and service responsibilities often differ by location. As environments expand, inconsistent configurations and fragmented vendor coordination make incidents harder to isolate, changes slower to implement, and network performance more difficult to manage.

01

Quality varies by location

Different equipment, configurations, carriers, and maintenance arrangements can result in inconsistent service quality.

02

Responsibilities are unclear

When multiple vendors are involved, identifying who should investigate and act can delay recovery.

03

Configurations become inconsistent

Uncoordinated changes can create differences between documentation, approved settings, and the live environment.

04

Carrier coordination takes time

Circuit faults and performance issues may require simultaneous coordination with local carriers and equipment vendors.

05

Lifecycle management is fragmented

Device versions, circuit contracts, configuration backups, and renewal schedules are often managed separately.

Service scope

From office and branch networks to data centers and internet connectivity.

We provide network management services across assessment, design, deployment, monitoring, incident response, configuration management, and performance optimization. Customers can choose end-to-end coverage or start with selected operations.

01

LAN, WAN, and branch networks

Design, configuration, monitoring, and lifecycle operations for office, branch, and inter-site networks.

02

Wi-Fi and wireless LAN

Access point deployment, coverage and capacity reviews, configuration management, and connectivity troubleshooting.

03

Internet and carrier connectivity

DIA, multi-ISP connectivity, circuit inventory, bandwidth management, carrier coordination, and failover planning.

04

SD-WAN and traffic management

Policy-based path control, QoS, application traffic optimization, and performance monitoring across distributed sites.

05

Data center and core networks

Core switching, routing, load balancing, redundancy, configuration backup, and capacity management.

06

Monitoring and incident response

Network monitoring, alert handling, fault isolation, escalation, recovery coordination, and incident reporting.

Managed operations

Manage Detection, Recovery, Change and Improvement Through One Process

We manage network environments through a consistent operating process. When an issue occurs, we determine whether it originates in the circuit, carrier service, network device, configuration, or local environment, and coordinate the appropriate recovery actions.

Monitoring

Detection

Track availability, latency, packet loss, bandwidth utilization, device health, and circuit status.

Isolation

Recovery

Identify the affected network layer and coordinate recovery across internal teams, carriers, and equipment vendors.

Change

Configuration management

Control approved changes, configuration backups, version records, maintenance windows, and rollback plans.

Analysis

Improvement

Review incidents, recurring alerts, capacity trends, and service performance to prioritize practical improvements.

Single point of contactCentral coordination across sites, carriers, and equipment vendors.
Operational documentationNetwork diagrams, circuit inventories, configuration records, and operating procedures.
Service reviewsRegular reporting on incidents, changes, availability, performance, and improvement actions.

RCA & continuous improvement

Restoring the network is only the first step. Recurring failures require long-term corrective action.

After service is restored, we review network logs, configuration histories, circuit performance, change records, and incident timelines to identify contributing factors and reduce recurrence.

View RCA solutions
01

Organize the facts

Confirm the affected services, locations, devices, circuits, changes, and incident timeline.

02

Determine the root cause

Identify whether the failure originated from capacity, hardware, connectivity, configuration, process, or vendor coordination.

03

Apply corrective actions

Update configurations, operating procedures, monitoring thresholds, redundancy, and change controls.

04

Share operational knowledge

Record the findings and apply relevant improvements across other sites and similar network environments.

Service transition

Transfer Network Operations in Stages Without Disrupting the Existing Environment

We first confirm the current topology, network devices, circuit contracts, configurations, operating procedures, and service responsibilities. The transition scope and operating boundaries are then agreed before full managed network operations begin.

  1. 01

    Current-state survey

    Review network topology, circuits, devices, configurations, contracts, documentation, and current responsibilities.

  2. 02

    Operations design

    Define monitoring targets, service levels, escalation routes, maintenance windows, change rules, and reporting requirements.

  3. 03

    Knowledge transfer

    Transfer operating procedures, known issues, vendor contacts, configuration records, and recovery information.

  4. 04

    Parallel operations

    Run agreed activities alongside the current team to validate workflows and identify documentation or process gaps.

  5. 05

    Full operations & improvement

    Take responsibility for the agreed scope and begin regular service reviews and continuous improvement.

FAQ

Frequently asked questions about managed network services.

What scope of network operations can you manage?

We support LAN/WAN, Wi-Fi, VPN, firewalls, SASE, and data center and core network design, deployment, monitoring, incident response, and change management, tailored to the required scope.

Can you manage domestic and international sites together?

Yes. We manage multiple sites across ASEAN, Japan, and China under unified operational standards and coordinate with local IT teams and circuit and equipment vendors through a single point of contact.

Can you take over operations while retaining existing equipment and circuits?

After confirming the current configuration, maintenance contracts, operating procedures, and responsibility boundaries, we design a phased transition plan that uses the existing environment.

Do you provide 24/7 monitoring and incident response?

Yes. We continuously monitor availability, performance, connectivity, and equipment status, and handle initial alert triage, escalation, and recovery support.

Can you address not only incidents but also recurrence prevention and improvements?

We analyze the root causes of major failures and recurring issues and implement lasting corrective actions across configurations, monitoring, and procedures. We document the findings and apply relevant improvements to other sites where appropriate.

Start with a clear view
of the network you already operate.

Advange can help document your network topology, circuits, devices, vendors, and operating responsibilities, then define practical priorities for managed network services.

Discuss your network operations
Free consultation and quote

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