Missing or stopped agents
Missed deployments on new endpoints and servers, or stopped agents, leave endpoints outside monitoring coverage.
Keep Your Deployed EDR
Working Reliably.
We continuously review EDR deployment status, agent health, exclusions, versions, and policies. We identify missing deployments, inactive agents, and configuration differences, then support remediation, inquiries, and monthly reporting.
Multiple Products SupportedUse your existing EDR environment
Monthly ManagementReport status, changes, and improvements
Multilingual SupportSupport overseas locations and users
SOC CoordinationMonitoring available 24 hours a day, 365 days a year
CHALLENGES
4 operational gaps that emerge after EDR deployment.
Endpoints, business processes, exclusions, and product versions continue to change after deployment. Regular reviews and remediation are needed to maintain protection.
Long-standing exclusions
Exceptions added to avoid business disruption are not reviewed, leaving areas excluded from inspection.
Version and policy differences
Delayed updates and inconsistent settings prevent some endpoints from using the required protection features.
Post-detection review and response
Without information on users, endpoint purposes, and business impact, alert assessment and initial response take longer.
SERVICE SCOPE
Reduce protection gaps and configuration inconsistencies through ongoing management.
We review your current products, editions, configurations, and internal team, then take over the required operational tasks in stages.
Deployment coverage and health
Classify endpoints as healthy, stopped, outdated, or not deployed, and track required actions and progress.
Exclusions
Record request reasons, scope, expiration dates, and approvals, and regularly review exceptions that are no longer needed.
Agent updates
Manage impact assessment, testing, staged rollout, and follow-up for endpoints that have not been updated.
Policy management
Balance protection settings and business impact according to endpoint use and department.
Detection tuning
Review false positives, duplicate notifications, and priorities to clarify response scope and decision criteria.
Inquiries and incident response
Troubleshoot agent issues, blocks, and update failures, and support user communication.
SERVICE DELIVERY
Turn monthly health reviews into remediation and improvement.
We compare endpoint inventory with EDR information to identify required actions. We remediate based on priorities and approved scope, and regularly report results and outstanding issues.
Collect status information
Collect deployment, health, version, configuration, and alert information.
Identify gaps
Identify missing deployments, stopped agents, outdated versions, and long-standing exclusions.
Remediate and adjust
Deploy, update, change settings, and guide users.
Report and improve
Share results, outstanding issues, and priorities for the next cycle.
Roles and ResponsibilitiesClarify change approvals, endpoint information, authorized actions, and communication channels
Multilingual and overseas support
Help local IT staff and users with confirmation, guidance, and coordination
SOC integration
Also design a model including monitoring, assessment, and endpoint isolation 24 hours a day, 365 days a year
FAQ
Answers to common questions about EDR deployment, operations, and security monitoring support.
We support Microsoft Defender, CrowdStrike, and Tanium.
Yes. We review the current configuration and take over the operational tasks you need.
We manage health, exclusions, versions, and protection policies.
Yes. We support detection review, initial response, and inquiries.
Yes. We support integration with 24/7/365 monitoring and provide monthly reports.
Your Current EDR Protection:
Ready for a Review?
We review endpoints with missing or inactive agents, versions, exclusions, policies, and your operations organization, then recommend the scope of support you need.