Endpoint protection
Protect endpoints from malware and suspicious behavior.
CrowdStrike Operations Support
We continuously review CrowdStrike Falcon sensor deployment, versions, detection policies, exclusions, and detections to maintain protection.
PLATFORM OVERVIEW
Protect endpoints with a cloud-native platform.
CrowdStrike Falcon uses a lightweight sensor and cloud infrastructure to support threat prevention, detection, investigation, and response on endpoints.
Detection and investigation
Use endpoint events and detection information for investigation and assessment.
Cloud management
Operate sensors and policies from a common management platform.
COMMON CHALLENGES
For CrowdStrike environments facing these challenges.
Changing devices, application needs, and regional responsibilities create ongoing sensor and policy management work.
Sensor status is unclear
Missing deployments, lost connectivity, and outdated versions have not been identified.
Exclusions accumulate
Reasons and expiration dates are not recorded for business application exceptions.
Detection reviews are delayed
There are not enough staff to review detections and decide what to do next.
ADVANGE SUPPORT
3 frequently requested operational services.
Deployment and version management
Manage distribution status, connectivity, update plans, and staged rollout.
Detection policies and exclusions
Record configuration changes, business impacts, and exception reasons, and review them regularly.
Initial detection review
Review detections, determine whether further investigation or action is needed, and report findings.
Single Point of ContactIntake, troubleshooting, and progress management
CUSTOMER
Customer
Business decisions and approval of exception and policy changes.
ADVANGE
Operations team
Status reviews, configuration, initial checks, and reporting.
SOC / VENDOR
Coordination as needed
24/7/365 monitoring, containment, and product support coordination.
Tell Us About Your Current CrowdStrike Configuration.
Developing the Right Solution Together
Start with the areas where you need support, such as sensors, policies, and detection reviews.