By Business Type
Large Manufacturing EnterprisesManaged IT Services for ManufacturingSmall & Medium BusinessesDeskMate Secure for Microsoft 365ADVANGE PTE. LTD. — Singapore
Effective date: September 9, 2026
ADVANGE PTE. LTD. (“Advange”, “we”, “us” or “our”) respects your privacy.
This policy explains how we collect, use, disclose and protect personal data in connection with our website, business enquiries and services managed by our Singapore entity, including our work with customers and teams across Asia Pacific.
We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable data protection requirements.
This policy applies to ADVANGE PTE. LTD. It does not automatically cover the independent activities of every Advange group company.
The personal data we collect depends on how you interact with us. It may include:
Contact and enquiry information: your name, company, job title, email address, telephone number and information you provide when contacting us.
Business relationship information: correspondence, meeting records and information needed to prepare proposals or manage a business relationship.
Service support information: account identifiers, device information, support requests and relevant technical records provided or accessed when delivering agreed IT services.
Website technical information: information generated when you access our website, such as IP addresses, browser details and server logs, depending on the technologies used.
Please provide only the information needed for your enquiry. Do not submit passwords or unnecessary sensitive information through general contact forms.
If you provide another person’s personal data, you should have appropriate authority to do so and inform them of the relevant purpose.
Depending on our relationship with you, we may use personal data to:
Respond to enquiries and arrange discussions.
Prepare proposals and manage customer or supplier relationships.
Deliver and administer agreed IT support and infrastructure services.
Investigate support issues and coordinate authorised service activities.
Maintain the security and reliability of our website and services.
Meet applicable legal obligations and handle complaints or disputes.
We notify you of relevant purposes and obtain consent where required. We may also collect, use or disclose personal data without consent where permitted or required by applicable law.
If we intend to use your personal data for a new purpose, we will provide any further notice and obtain any consent required.
When we process personal data on behalf of a customer, our activities are governed by the applicable service agreement, documented instructions and legal requirements.
Access to customer systems and information must remain within the agreed service scope and authorisation.
If your request concerns personal data controlled by your employer or another customer organisation, please contact that organisation first. We will assist the customer with relevant requests in accordance with our contractual and legal obligations.
Where necessary for the purposes described in this policy, personal data may be disclosed to:
Authorised Advange group teams involved in the relevant business or service activity.
Service providers supporting the relevant website, communications or business processes.
Technology vendors and support partners involved in resolving an authorised service issue.
Professional advisers, regulators or public authorities where appropriate or legally required.
Sharing must be limited to the information needed for the relevant purpose and supported by appropriate confidentiality and data protection arrangements.
Our work across Asia Pacific may involve authorised access to or processing of personal data outside Singapore.
Before transferring personal data overseas, we will take the steps required under the PDPA to ensure a standard of protection comparable to that required in Singapore, unless an applicable legal exception permits otherwise.
Depending on the arrangement, safeguards may include contractual obligations and appropriate organisational and technical controls.
Regional collaboration does not authorise unrestricted access to customer information. Customer instructions and contractual restrictions continue to apply.
The use of cookies and similar technologies must be explained in the notices applicable to the website you visit, including their purposes and any available choices.
Where consent is required for particular technologies, we will seek it before using them.
You can also manage cookies through your browser settings. Disabling some cookies may affect website functionality.
We maintain reasonable security arrangements to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal and similar risks.
Safeguards should reflect the information involved, the relevant systems and the nature of the processing. Access is restricted to authorised personnel with a business need.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal data only for as long as needed for the purposes for which it was collected, or for applicable legal or business purposes.
When retention is no longer necessary, we will cease retaining the data or remove the means by which it can be associated with particular individuals.
Retention periods depend on the type of information, our relationship with you and applicable obligations.
Subject to the PDPA and applicable exceptions, you may request access to personal data we hold about you, information about its use or disclosure, or correction of an error or omission.
You may also withdraw consent for the collection, use or disclosure of your personal data by giving reasonable notice.
We may need to verify your identity before acting on a request. Where a fee is permitted for an access request, we will inform you in advance.
We will explain any likely consequences of withdrawing consent, including where it affects our ability to respond to you or provide a requested service.
Withdrawal does not prevent processing that is otherwise permitted or required by law.
If a personal data breach occurs, we will assess it and take appropriate action.
Where notification is required, we will notify the Personal Data Protection Commission and affected individuals in accordance with applicable requirements.
When acting as a data intermediary for a customer, we will notify the customer and support the response as required by law and our agreement.
For privacy enquiries, requests or complaints, please contact:
ADVANGE PTE. LTD. · Attention: Data Protection Officer ·120 Lower Delta Road, #12-02 Cendex Centre, Singapore 169208
Privacy contact email: contact@advangegroup.com
Please describe your request and provide sufficient information for us to respond. We may request additional information to verify your identity or clarify the issue.
We may update this policy to reflect changes in our activities or applicable requirements.
The revised version will be published with an updated effective date. Where required, we will provide additional notice or obtain consent.