Secure Internet Access
Apply user- and endpoint-based policies to Web and SaaS traffic.
Zscaler Operations Support
We take over your deployed Zscaler environment and provide ongoing management of internet access, private access, branch connectivity, and user inquiries.
PLATFORM OVERVIEW
Enable zero trust access to the internet and internal applications.
Zscaler provides access protection for the internet and SaaS, and access control for private applications.
Secure Private Access
Connect to the internal applications needed without opening the entire network.
Site and remote connectivity
Apply consistent protection through site tunnels and clients.
COMMON CHALLENGES
For Zscaler environments facing these challenges.
New sites, changing applications, and distributed teams create ongoing configuration and support needs.
URL exceptions depend on individuals
Access requests and configuration changes cannot be managed through consistent procedures.
Frequent site changes
Configuration tasks for connectivity, tunnels, and clients accumulate.
ZPA troubleshooting is difficult
It is unclear whether the cause lies in application definitions, connection sources, or authentication.
ADVANGE SUPPORT
3 frequently requested operational services.
Coordinate ZIA management, ZPA management, and client support with your regional IT teams, using agreed processes and permissions.
Policies and URL categories
Handle reports of inaccessible sites, configuration changes, and reviews.
Connectivity configuration and new sites
Support connectivity changes, tunnels, Client Connector, and the addition of overseas sites.
Private access
Troubleshoot application definitions, access conditions, and connection issues.
Single Point of ContactIntake, troubleshooting, and progress management
CUSTOMER
Customer
Business requirements, priorities, and approval of configuration changes.
ADVANGE
Operations team
Impact assessment, configuration, initial troubleshooting, and reporting.
SOC / VENDOR
Coordination as needed
24/7/365 monitoring, threat response, and product support coordination.
Frequently Asked Questions About Zscaler
Answers to frequently asked questions about Zscaler.
Secure Internet Access Apply user- and endpoint-based policies to Web and SaaS traffic. Secure Private Access Connect to the internal applications needed without opening the entire network. tone-aqua Site and remote connectivity Apply consistent protection through site tunnels and clients. tone-orange
Policies and URL categories Handle reports of inaccessible sites, configuration changes, and reviews. Connectivity configuration and new sites Support connectivity changes, tunnels, Client Connector, and the addition of overseas sites. Private access Troubleshoot application definitions, access conditions, and connection issues.
URL exceptions depend on individuals Access requests and configuration changes cannot be managed through consistent procedures. Frequent site changes Configuration tasks for connectivity, tunnels, and clients accumulate. ZPA troubleshooting is difficult It is unclear whether the cause lies in application definitions, connection sources, or authentication.
Tell Us About Your Current Zscaler Configuration
Developing the Right Solution Together
Start with the operations you need, whether policies, branch connectivity, ZPA, or other areas.