Qualifications and Awards
Responsibilities
Oversees the PC help desk for Company F, including equipment requests, initial setup, and technical support for hardware, software, printers, PC SIM cards, and related services. Also manages iPhone requests, daily operations, maintenance, and incident response, and leads operations and maintenance projects for Teams Phone and Teams Rooms.
Also manages the team and develops staff, including establishing and expanding operations in Japan. Delivers projects through requirements gathering, stakeholder coordination, progress tracking, quality and issue management, and collaboration across teams.