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End-user Support Service

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Help Desk & Oniste Support for Enterprise Employees

Content

— 01

Help Desk Service

Desktop application usage issues / Usage failures / Permission-related request / Other IT question or request

— 02

Onsite Support

Company IT equipment maintenance / IT technical support for VIP users / Major conferences support / Desktop trouble shooting / etc.

— 03

IT Asset Management

Procurement / Asset receiving / Stockroom Management /  Asset deployment / Equipment recycling / Retirement

Features

  1. Provides 7 * 24 and multi language support, in two service center(China Dalian & Malaysia JB).

  2. The standard ITIL service management mode makes the service more scientific and effective.

  3. Through RPA and AI technology, provides users with self-service channels, improves the operating efficiency of service agent.

  1. Provide on-site service support in the Asia Pacific region include Japan，Hong Kong，Taiwan，Korea，Singapore，Malaysia，Thailand，Philippines，Indonesia，Mainland China.
  2. Recruitment network and partners across Asia Pacific.
  3. Remote technical guidance from senior engineers.

  1. Full life cycle management of IT assets, from procurement to retirement.

  2. Integration services with onsite support teams.

GB/T 22080-2016/ISO/IEC 27001
GB/T 19001-2008/ISO 9001
ISO/IEC 20000-1
Service Hotline:
Add：120 Lower Delta Road #12-02 Cendex Centre Singapore 169208
+65-9716-6078