Why Choose Us
OUR FEATURES AND ADVANTAGES
Capability &
Advantage
Offer quickly response and keep creating long-term value for our customers.
Services Integration Capabilities
Hybrid Delivery Model
APAC Coverage Service
Service Automation
ITIL Based Service Management Framework
Customer Satisfaction
Service Efficiency
Service Quality
Strategy
Financial Management
Operation
Service Catalog Management
Service Level Management
Service Capacity Management
Service Operation
Incident Management
Request Management
Access Management
Problem Management
Service Transition
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
Continual Service Improvement
7 Step Improvement Process
Service Reporting
Service Measurement
Data-Driven IT Infrastructure Services
Level 0
· Self-Service Improved User Experience
· AI Bot & LLM(text & voice)
· Topic Message(mail or chat)
Level 1
· Agent Assistance
· Service Monitoring
· Trend Forecast
· Intelligence Quality Assurance
SMO
· Service Large Screen
· Predictive Analytics and Fault Prevention
· Decision-making Assistance
Level 2/3
· Monitoring and Observability Tools
· Automation and Configuration Tools
· Cloud Management and Monitoring Tools
Data Modeling
User Profile
Ticket analysis
Environmental Insights
Performance Analysis
Future predictions
Relationship Map
Data Scraping and Cleaning
Personas Data
Service Data
Business Data
Infrastructure Data
