Communication & Collaboration Service
Ensure Stable Operation of Communication & Collabration Systems
Service Capability
Microsoft 365 End to End Service
Offering comprehensive, end-to-end support for Microsoft 365, from migration to ongoing maintenance.
Mainstream Apps Service Experience
Extensive experience with communication and conferencing platforms such as Microsoft Teams, Zoom, Skype, and Webex. Proficient in cloud-based file sharing solutions, including OneDrive and Box.
100,000 Level User Support
Expertise in AD/AAD account management for large multinational organizations.
Multi Regional and Multi Language Support
Skilled engineers located in China, Japan, and Malaysia, ensuring seamless service delivery. Providing round-the-clock remote support across the Asia Pacific region and multilingual service available in Japanese, English, and Chinese.
Service Capacity
Delivery Location
· Singapore & Japan onsite support
· China Dalian Delivery Center
· Malaysia Johor Bahru Delivery
Center
Talent Pool
· 50 active engineers
· 1,000 valid resumes
· 30% English support capability
· 70% Japanese support
capability
· Manager with capabilities in
English, Japanese, and Chinese
· Over 10 years of technical
experience
· Recruitment and HR Support
Platform for the Asia-Pacific
Region
· Partnership covers more
countries and regions
Technical
· Microsoft 365
· Google Workspace
· Webex / Zoom
· AD/ADD Account
Microsoft 365 Service
Flexible expansion
· Resource Adjustment
· Business Continuity
· Remote work support
· Business Growth
· Hybrid working model
Security Enhancement
· Integrated security tools
· Compliance assurance
· Cyber Threat Defense
Comprehensive support
· Planning
· Deployment and Implementation
· Data Migration
· Continuous Optimization
· Technical Support
· Training guidance
AD/ADD Account Service
Technical Support & Tools
· ADUC
· PowerShell Scripts
· Azure AD Connect
Security & Auditing
· Logging
· Audit Policies
Core Capabilities
· Centralized Management
· Enhanced Security
· Increased Efficiency
· User Account
· Group Account
· Computer Account
· Permissions & Policy
· Password
